Where are you items located?
Items ship from our Factory Warhouse are located on the outskirts of Hong Kong.

What are your average delivery times?
Most orders are received in 7-10 working days from order to delivery. 
Please add a few days for any custom orders. 

What if I need an item by a specific date?
Though we try our best to accommodate deadlines, we cannot guarantee arrivals by a specfic date. As soon as the parcel leaves our Factory Warehouse, it is at the full discretion of the courier company to deliver your order in a timely manner. We ask that you purchase well ahead of your deadline to avoid any unexpected delays.

Most of our shipments are sent expedited using DHL, FedEx & other reputable international couriers. Under most circumstances our expidited orders can be received in as little to 7-10 working days.

If the order did not arrive by a certain date, we cannot refund an order while it is in transit. The order will need to be returned to us in order for our team to process a refund.

ADDRESS & DELIVERY ISSUES
In cases where there are issues with the address or delivery, the recipient will be required to help coordinate with the courier on resolving shipment issues. This may also involve the recipient picking up the parcel at the courier’s office or warehouse depot. We do our best to liase with the courier, but due to varying timezones and different languages, the problem is resolved much more quickly with the recipient’s involvement.

NON DELIVERIES / RETURNED DELIVERY
If a delivery is returned due to issues with the address, or if the recipient is not present for delivery and the parcel is returned to us, there will be a shipment fee to redeliver the parcel - this will be calculated and communicated before resending. 

If the customer decides that they would like a full refund instead, a refund can be issued only when the returned parcel is received and the original postage costs to send the parcel will be deducted from the purchase price.

 
How much does shipping cost?

We offer free shipping to the U.S.A, Canada, U.K, and Australia and a few other countries for all orders above $150. All prices on our website are quoted in US dollars.


UNITED STATES AND CANADA 

FREE shipping to any order above $150.

UNITED KINGDOM FreeShippingToTheUK

FREE shipping to any order above $150.

Orders are typically received in 7-10 working days from date of order

AUSTRALIA FreeShippingToAustraliaAND NEW ZEALAND FreeShippingToNewZealand

FREE shipping to any order above $150.

GERMANY FreeShippingToGermany, BELGIUM FreeShippingToBelgium, AND THE NETHERLANDS FreeShippingToNetherlands 

FREE shipping to any order above $150.

Orders are typically received in 7-10 working days from date of order.

We also ship worldwide and to other countires in the EU not listed above.

If your country is not listed please email us info@nostralux.com and ask for shipping rate to your specific country.

Who pays the import Tax and VAT?

In most cases our parcels pass through customs without VAT payable, However in certain circumstances especially on larger orders, we may need to provide more information to customs and need to cooperate with our buyer to provide any relevant paperwork. Please be aware that each destination country has different import tax threshold on the value of goods that can be imported into the country before import tax is chargeable. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

If you're from the USA:
At the moment, to our knowledge, there are no taxes applied on orders below $3000 usd. Please check the tax rate here if you intend to place a large order (as the rate seems to be ever evolving!)

If you're from Canada:
Any item mailed to Canada worth over 20CAD may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada. The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13%. If you live in a participating province, you will have to pay the HST instead of the GST.

Customs or the Courier Company will contact you to collect the payment. Please see more information here

If you're from UK
You’ll be contacted by the Courier Company explaining how to pay any VAT, duty and fees for dealing with customs. They’ll normally hold your parcel for about 2 weeks. You can view more information here

If you're from the EU or any european country
You’ll be contacted by your local mail service provider or the Courier Company explaining how to pay any VAT, duty and fees for dealing with customs. Alternatively you can contact them directly with your tracking number to arrange payment. You can view more information here

If you're from Australia 
There are no taxes applied on orders below $1000 aud. The import tax is typically 14% of the declared value with a 10% GST on top of the total. You can view more information here

If you're from New Zealand
Goods mailed into NZ may be subject to import duty. Import duties are calculated on the Customs value of the goods in New Zealand dollars. The goods may also be subject to Goods and Services Tax (GST) of 15%, based on the Customs value of the goods, and including the duty (if any) and postal/courier charges." Please see more information here

If you're from Russia

We strongly advise you to check the latest update on import taxes here

If you're from UAE

We strongly advise you to check the latest update on import taxes here

We are sorry if we've missed your country from the above list, however we recommend that you please look it up on your country's customs and import website.


Average handling time?
Estimated fulfilment, handling & packing time: 5 days.
Special items requiring customizing may incur an additional 3-7 working days depending on the complexity of the item.

Shipping exclusions :

Please kindly note We do not ship to the following countries / regions:

  • Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Indonesia, Hong Kong, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Oman, Pakistan, Philippines, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen, American Samoa, Cook Island, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Walls and Futuna, Western Samoa, Albania, Bosnia and Herzegovina, Montenegro, Serbia, San Marino.
  • All African Countries
  • All South American Countries.

 

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